Drain backing up at 2 AM?
Call.
24/7 emergency drain and sewer service across the Omaha metro and Council Bluffs. We answer the phone, give you a real arrival window, and tell you the cost before we dispatch.
Call now · 24/7 (402) 690-7351Last updated
Response time
60–120 min
In-metro, typical. We tell you the realistic window when you call — no fake-fast promises.
Who answers
Crew, not bots
Live human, 24/7. You describe the problem, we triage on the phone, you get a real estimate before we leave.
Coverage
Omaha metro + CB
All seven cities we serve — Omaha, Council Bluffs, Bellevue, La Vista, Papillion, Elkhorn, Gretna.
01 / What we handle
The 2 AM call list.
- Sewer backup into a basement or utility room
- Multiple fixtures overflowing at once (the main line warning)
- Toilet that won't flush + bubbling tub or sink
- Raw sewage smell from a floor drain or cleanout
- Restaurant grease line backed up before service
- Commercial kitchen drain failure with prep underway
- Parking-lot catch basin overflowing in a storm
- Hotel, multifamily, or care-facility line failure
Not on the list but still urgent? Call. We triage on the phone — half of "emergencies" we can talk through and schedule for the next business day at the standard rate.
02 / While you wait
Five minutes of triage.
- 01
Stop the active flow
Shut off the toilet supply valve (behind/under the tank) or sink shut-offs. If the main is involved, shut the house water main.
- 02
Don't flush, don't run water
Every fixture upstream of the blockage adds to what backs up. Hold off on dishes, laundry, showers until we're done.
- 03
Move valuables off the floor
Basement backflow gets messy. Lift cardboard, bedding, and anything porous to a dry shelf or upstairs.
- 04
If sewage is involved, ventilate + isolate
Open windows, close interior doors, keep kids and pets out of the affected area. Wear gloves if you have them.
- 05
Text photos to the same number
A photo of the cleanout, the affected fixture, or the standing water helps us bring the right tool.
03 / What it costs at 2 AM
Same rate. One disclosed service-call premium.
Standard rate · stays the same
Snake $95/hr · Jet $300/hr
Both: 1-hour minimum
No "emergency rate" markup on the hourly. Whether we show up at 10 AM Tuesday or 2 AM Sunday, you're billed the same rate for the tool we actually use — $95/hr for snake/cable work, $300/hr for hydro jet.
After-hours premium · the only extra
Disclosed
Flat call-out fee · stated on the phone
Nights, weekends, and holidays carry a flat service-call premium that covers the call-out itself. We tell you the exact number on the phone before we dispatch — no surprise on the invoice.
What we won't do at 2 AM
We won't run a 3,500 PSI jetter on a line of unknown condition in the middle of the night. Pre-existing damage you can't see is the one thing that turns a clearing job into a worse problem. For unknown lines, we'll often cable to relieve the backup tonight, then schedule a proper camera scope + jet for the next business day at the standard rate. Safer for your pipe, fairer to your wallet.
Stop reading. Start dialing.
Every minute the backup runs makes the cleanup worse. We answer 24/7. Real human, real arrival window, real estimate.
Call now · 24/7 (402) 690-7351Details
Emergency FAQs
01 How fast can you actually get to me?
During business hours (Mon–Sat, 7a–7p), typically within 60–90 minutes for jobs inside the Omaha / Council Bluffs metro. After hours and overnight: usually 90–120 minutes from your call, depending on where you are and what truck is closest. We tell you the realistic arrival window when you call — no fake-fast promises.
02 What counts as a drain emergency?
Sewer backup into a basement, toilets and tubs overflowing at the same time, raw sewage smell from a floor drain, kitchen line backing up before a dinner service, restaurant grease line wide open, parking-lot catch basin overflowing in a storm. If water is going where it shouldn't be, call — we'll triage it on the phone.
03 Is there an after-hours premium?
Yes — a flat service-call premium for nights, weekends, and holidays, disclosed on the phone before we dispatch. Standard rate stays $300/hr with the 1-hour minimum; the premium covers the call-out itself. No surprise charges on the invoice.
04 Will hydro jetting work in the middle of the night?
Yes for most lines. We won't run a 3,500 PSI jetter on a line of unknown condition at 2 AM without a quick scope — pre-existing damage you can't see is the one thing that can turn a clearing job into a worse problem. For unknown lines, we may cable to relieve the backup tonight and schedule a proper scope + jet for the next business day.
05 What should I do while I wait?
Shut off water to any fixture that's actively running (toilet shut-off valve under the tank, sink shut-off valves under the cabinet). Don't flush. Move valuables off the basement floor if there's backflow. If sewage is involved, ventilate and keep kids and pets out of the affected area. Photos help us bring the right tool — text them to the same number.
06 Do you handle commercial emergencies?
Yes. Restaurants, multifamily property managers, HOAs, and commercial property managers get priority routing 24/7 — especially recurring-schedule customers. Same after-hours premium structure, transparent pricing on the phone, Net-15 invoicing for accounts with COI on file.
07 Do you charge extra to be 24/7?
No — the standard $300/hr rate is the same day or night. The only additional charge for after-hours is the disclosed service-call premium. There is no separate "emergency rate" or "weekend rate" markup on the hourly.
Next step / Make the call
One number. 24/7. Real human.
Backed-up drain · sewer backup · grease emergency · storm drain overflow.