Questions we hear a lot.

Because it's the straightforward number, and we don't want to play games. It covers the truck, the jetter, the camera, insurance, the licensing, and a living for the crew. Other shops build in "diagnostic fees" or shift to flat-rate menus that quietly cost more. We'd rather just post the rate.

No. The 2-hour minimum ($600) covers the visit whether the job wraps in 30 minutes or 40. If a 24-hour cancellation window is missed, there's a $125 trip fee — that's the only surcharge on the rate card.

Cash, check, all major credit and debit cards, and ACH. A 3% processing surcharge applies to credit-card payments where Nebraska law permits. Commercial customers: net 15 on invoice.

Most same-day calls in the core metro get handled same-day. Non-emergency scheduling runs 1–3 business days out. Emergency calls (active backup, commercial) are answered 24/7 with on-site within 90 minutes in most cases — any after-hours premium is disclosed before we dispatch.

Sometimes, yes — especially for camera work in homes without a cleanout. We disclose at booking and can often schedule a plumber to handle the pull/reset if you prefer not to DIY. If we pull it ourselves, we put it back on a fresh wax ring and torque the bolts within spec.

On sound pipe — yes, entirely. On compromised pipe (severe corrosion, cracks, bellies, Orangeburg), high-pressure water can expose pre-existing failures. That's exactly why we camera first and document pipe condition before we jet anything we can't verify is in sound shape.

For busy kitchens: every 3–6 months. For moderate-volume: 6–12 months. For low-volume or non-food-service greasy (laundry rooms, car washes): annually. We can schedule on any of those cadences and bill at the standard rate — no maintenance-contract upcharge.

Short answer: if your house was built before about 1975 in the Omaha area, the drain mains are probably cast iron. Longer answer: a camera tells you in 30 seconds. Cast iron is darker, often visibly tuberculated (rough, rust-colored, sometimes scaled). PVC is bright white or cream; clay is a pale gray ceramic with joints every 2–3 feet; Orangeburg is a tar-colored fiber that deforms oval.

Because descaling a sound-but-scaled cast iron main costs $1,200–$3,500 and adds decades of service life. Replacement starts at $6,000 and goes up fast with trenching. If the camera shows the pipe is structurally sound — no major cracks, bellies, or separations — descaling is often the right call for at least another 20 years. We'll tell you either way based on what we see.

Yes. The recorded MP4 and a written plain-language summary are emailed the same day. Realtors and buyers use these directly in repair negotiations — we write the summary in plain English, not code references.

Sometimes. The odds drop sharply past the P-trap, and if the item has already made the stack, it's gone downstream. We can confirm fast whether the item is still in reach, and if it is, a gentle jetter pulse or a retrieval tool often recovers it. We'll tell you honestly before we start.

No. Every paid job (jet, descale, or cable) includes a before-and-after camera scope — no line item, no surcharge. Our crew reviews the footage on-site to pick the right tool; you get the before-and-after clips and stills emailed same day so you have the proof without needing to be anywhere near the drain. The $600 standalone rate only applies when you want a scope on its own — pre-sale inspection, mystery odor, lost item.

One return visit, no charge, same line, same cause, within the warranty window for the service performed (30 days cable interior, 60–90 days jet, 90 days descale). It does not cover foreign objects, flushed wipes, new blockages from different causes, structurally failed pipe, or work performed on the line by others after our visit. Claims must be in writing within the window.

Water heater install or repair, fixture replacement, repipes, gas lines, excavation, pipe lining, or any work requiring a Master Plumber license. We're licensed as a Sewer & Drain Cleaner — that's the scope. If your job needs broader plumbing work, we'll refer you to a licensed plumber we trust.

Yes — that's a core book of business. Net-15 terms, COI on file, consistent pricing across properties, direct invoicing to AP. Ask about recurring jetting schedules for older multifamily.