Questions we hear a lot.

Because the tools are different and the work they do is different. The $95/hr rate covers drain clearing (cable or power snake on bathroom sinks and single toilets) and light plumbing (faucets, toilets, disposals, dishwashers, shut-off valves, leaks). The $300/hr hydro-jet rate is for sewer main cleanouts, storm drains, cast iron descaling, commercial grease, plus tub / shower / kitchen drains that almost always take longer than a quick snake and clean better with 3,500 PSI. Both billed hourly for time on site. We post both rates so you can sanity-check the estimate before we start, and we tell you which tier you're on before we begin.

No. There's no dispatch fee, no trip charge, and no diagnostic fee. You're billed hourly for the time we're on site at whichever rate applies ($95/hr for drain clearing and light plumbing, $300/hr for hydro jetting). If a 24-hour cancellation window is missed, there's a $125 trip fee. That's the only surcharge on the rate card.

Cash, check, all major credit and debit cards, and ACH. A 3% processing surcharge applies to credit-card payments where Nebraska law permits. Commercial customers: net 15 on invoice.

Most same-day calls in the core metro get handled same-day. Non-emergency scheduling runs 1–3 business days out. Emergency calls (active backup, commercial) are answered 24/7 with on-site within 90 minutes in most cases. Any after-hours premium is disclosed before we dispatch.

Sometimes, yes. Especially for camera work in homes without a cleanout. We disclose at booking and can often schedule a plumber to handle the pull/reset if you prefer not to DIY. If we pull it ourselves, we put it back on a fresh wax ring and torque the bolts within spec.

On sound pipe, yes, entirely. On compromised pipe (severe corrosion, cracks, bellies, Orangeburg), high-pressure water can expose pre-existing failures. That's exactly why we camera first and document pipe condition before we jet anything we can't verify is in sound shape.

For busy kitchens: every 3–6 months. For moderate-volume: 6–12 months. For low-volume or non-food-service greasy (laundry rooms, car washes): annually. We can schedule on any of those cadences and bill at the standard rate. No maintenance-contract upcharge.

Short answer: if your house was built before about 1975 in the Omaha area, the drain mains are probably cast iron. Longer answer: a camera tells you in 30 seconds. Cast iron is darker, often visibly tuberculated (rough, rust-colored, sometimes scaled). PVC is bright white or cream; clay is a pale gray ceramic with joints every 2–3 feet; Orangeburg is a tar-colored fiber that deforms oval.

Because descaling a sound-but-scaled cast iron sewer main costs $1,200–$3,500 and adds decades of service life. Replacement starts at $6,000 and goes up fast with trenching. If the camera shows the pipe is structurally sound (no major cracks, bellies, or separations) descaling is often the right call for at least another 20 years. We'll tell you either way based on what we see.

Yes. Just ask. The recorded MP4 is available on request, so if your realtor, inspector, or insurance adjuster needs the actual footage, we'll send it over. On-site, we also walk you through everything we find on the monitor (material, condition, problem spots) in plain language, not code references, so you understand exactly what's in the pipe before you negotiate.

Sometimes. The odds drop sharply past the P-trap, and if the item has already made the stack, it's gone downstream. We can confirm fast whether the item is still in reach, and if it is, a gentle jetter pulse or a retrieval tool often recovers it. We'll tell you honestly before we start.

Yes. Every hydro jet or descale job includes a before + after camera scope at no additional charge. You see what we saw going in, and proof the line runs clear when we're done, walked through with you on the monitor on-site, in plain language. Recorded footage is available on request if you need to share it with a realtor, inspector, or insurance adjuster. Standalone sewer camera scope, on its own (pre-sale sewer inspection, mystery odor, lost item), is $250 flat.

Water heater install or repair, gas-line work, in-wall water-line installation, full repipes, bathroom or kitchen remodel plumbing, septic-tank or sewer-excavation work, boiler / radiant-heat work, pipe lining, and backflow testing. Anything requiring a Master Plumber license is outside our scope. We refer to a licensed Master Plumber for those. What we DO handle: drain cleaning, hydro jetting, cast iron descaling, sewer camera scoping, plus light plumbing (faucet repair and replacement, toilet repair and replacement, garbage disposal repair / replacement / installation, dishwasher installation, shut-off valves and supply lines, water-line and leak repair (exposed lines, under-sink, supply joints), and outdoor spigots / hose bibs).

Yes. That's a core book of business. Net-15 terms, COI on file, consistent pricing across properties, direct invoicing to AP. See our commercial & property-management page for full terms and request a property walkthrough.