Questions we hear a lot.

Because the tools are different and the work they do is different. The $95/hr rate covers drain clearing (cable or power snake on bathroom sinks and single toilets) and light plumbing — faucets, toilets, disposals, dishwashers, shut-off valves, leaks. The $300/hr hydro-jet rate is for main line cleanouts, storm drains, cast iron descaling, commercial grease, plus tub / shower / kitchen drains that almost always take longer than a quick snake and clean better with 3,500 PSI. Both billed hourly for time on site. We post both rates so you can sanity-check the estimate before we start, and we tell you which tier you're on before we begin.

No. There's no dispatch fee, no trip charge, and no diagnostic fee — you're billed hourly for the time we're on site at whichever rate applies ($95/hr for drain clearing and light plumbing, $300/hr for hydro jetting). If a 24-hour cancellation window is missed, there's a $125 trip fee — that's the only surcharge on the rate card.

Cash, check, all major credit and debit cards, and ACH. A 3% processing surcharge applies to credit-card payments where Nebraska law permits. Commercial customers: net 15 on invoice.

Most same-day calls in the core metro get handled same-day. Non-emergency scheduling runs 1–3 business days out. Emergency calls (active backup, commercial) are answered 24/7 with on-site within 90 minutes in most cases — any after-hours premium is disclosed before we dispatch.

Sometimes, yes — especially for camera work in homes without a cleanout. We disclose at booking and can often schedule a plumber to handle the pull/reset if you prefer not to DIY. If we pull it ourselves, we put it back on a fresh wax ring and torque the bolts within spec.

On sound pipe — yes, entirely. On compromised pipe (severe corrosion, cracks, bellies, Orangeburg), high-pressure water can expose pre-existing failures. That's exactly why we camera first and document pipe condition before we jet anything we can't verify is in sound shape.

For busy kitchens: every 3–6 months. For moderate-volume: 6–12 months. For low-volume or non-food-service greasy (laundry rooms, car washes): annually. We can schedule on any of those cadences and bill at the standard rate — no maintenance-contract upcharge.

Short answer: if your house was built before about 1975 in the Omaha area, the drain mains are probably cast iron. Longer answer: a camera tells you in 30 seconds. Cast iron is darker, often visibly tuberculated (rough, rust-colored, sometimes scaled). PVC is bright white or cream; clay is a pale gray ceramic with joints every 2–3 feet; Orangeburg is a tar-colored fiber that deforms oval.

Because descaling a sound-but-scaled cast iron main costs $1,200–$3,500 and adds decades of service life. Replacement starts at $6,000 and goes up fast with trenching. If the camera shows the pipe is structurally sound — no major cracks, bellies, or separations — descaling is often the right call for at least another 20 years. We'll tell you either way based on what we see.

Yes. The recorded MP4 and a written plain-language summary are emailed the same day. Realtors and buyers use these directly in repair negotiations — we write the summary in plain English, not code references.

Sometimes. The odds drop sharply past the P-trap, and if the item has already made the stack, it's gone downstream. We can confirm fast whether the item is still in reach, and if it is, a gentle jetter pulse or a retrieval tool often recovers it. We'll tell you honestly before we start.

Yes — every hydro jet or descale job includes a before + after camera scope at no additional charge. You see what we saw going in, and proof the line runs clear when we're done. Our crew reviews the footage on-site; you get the clips and a written summary emailed same day. Standalone camera scope, on its own (pre-sale inspection, mystery odor, lost item), is $250 flat.

Water heater install or repair, gas-line work, in-wall water-line installation, full repipes, bathroom or kitchen remodel plumbing, septic-tank or sewer-excavation work, boiler / radiant-heat work, pipe lining, and backflow testing. Anything requiring a Master Plumber license is outside our scope — we refer to a licensed Master Plumber for those. What we DO handle: drain cleaning, hydro jetting, cast iron descaling, camera scoping, plus light plumbing — faucet repair and replacement, toilet repair and replacement, garbage disposal repair / replacement / installation, dishwasher installation, shut-off valves and supply lines, water-line and leak repair (exposed lines, under-sink, supply joints), and outdoor spigots / hose bibs.

Yes — that's a core book of business. Net-15 terms, COI on file, consistent pricing across properties, direct invoicing to AP. See our commercial & property-management page for full terms and request a property walkthrough.