Sewer backing up into
your basement?
Call us now.

Three immediate actions. (1) Shut off water to any fixture that's actively running (toilet shut-off under the tank, sink shut-off under the cabinet) and stop flushing. Every gallon that goes down adds to the backup. (2) Keep kids, pets, and anyone with cuts or weakened immune systems out of the affected area. Raw sewage carries bacteria. (3) Call us. 24/7. We'll triage the problem on the phone, give you an arrival window, and tell you what to do while we drive. Don't try to snake it yourself. A cable won't clear a backed-up sewer main, and running water through a clog pushes it further down.

Our standard hydro jet rate ($300/hr, billed hourly) stays the same day or night across the Omaha metro and Sarpy County. There's no "emergency rate" markup on the hourly. For after-hours, weekend, or holiday calls, a flat service-call premium applies. We tell you the exact dollar amount on the phone before we dispatch, so you can decide. Typical residential sewer jet runs about 2 hours ($600 typical range). The before + after camera scope is included at no additional charge.

Yes. Raw sewage contains bacteria (E. coli, Salmonella), viruses, and parasites. Short-term exposure to small amounts generally won't hurt a healthy adult, but any extended contact, open cuts, or breathing in aerosolized droplets is a real health concern. Keep children, pets, and anyone immunocompromised out of the affected area. Ventilate the room if you can (open a window, run a fan toward an open window). Don't walk through standing sewage without rubber boots. For large-volume backups, call water-damage restoration separately once the drain is cleared. Insurance may cover their work.

During business hours (Mon–Sat, 7a–7p), typically 60–90 minutes across the Omaha metro and Sarpy County. After hours and overnight: usually 90–120 minutes depending on where you are and what truck is closest. We give you a realistic arrival window when you call. No fake-fast promises. Property managers and commercial accounts with recurring schedules get priority routing.

Four common causes in the Omaha metro. (1) Clogged sewer main from grease buildup, tree roots at a joint, foreign objects (wipes, feminine products), or decades of debris. Most common. (2) Cast iron scale narrowing the pipe to the point one small clog creates a full backup. Common in homes built 1945–1975. (3) Broken, bellied, or collapsed sewer main. The camera scope at the start of the job tells us if this is what you have. (4) Rare but possible: city main backing up (sewer main at the street), in which case the city handles the fix and we'll help you confirm.

Only if you have a sewer backup rider. Standard homeowners insurance usually does NOT cover sewer backup or sump pump failure by default. Check your policy or call your agent. If you do have the rider, insurance typically covers water damage cleanup and property damage, not the drain cleaning itself (that's maintenance). We give you an itemized invoice you can submit, and if the camera scope shows the issue (which it will, included on every jet job), you can request the recording to attach as documentation.

No. For a backed-up sewer main, chemical drain cleaner does nothing useful and creates a hazard for the plumber who shows up (caustic chemicals burn skin and splash from the cable). Save the money and the risk. Chemical cleaners are already weak against grease and useless against roots, scale, or structural damage, which cover 95% of sewer backups. If you've already poured some in before realizing, tell us at the door so we can handle it safely.

Plumber first, in almost all cases. The clog is 99% likely to be on your side of the city tap (between your house and the street), and the city won't investigate until a licensed plumber confirms the issue isn't in the homeowner's line. If the camera scope on your side comes back clear and water is still backing up, THAT's when you call Omaha Public Works (402-444-5464 for metro). We'll help you make that call if the scope points there.